Job Details

Program Coordinator - Student Financial Services

Position Number: 6529962
Location: Cheney, WA
Position Type: Bursar and Student Accounts

Program Coordinator - Student Financial Services

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the regions polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 24-25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement
At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur dAlene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Job Summary:

Eastern Washington University is currently seeking a Program Coordinator to join the Student Financial Services team. This role serves as the primary point of contact for students, parents, faculty, and staff concerning financial inquiries and transactions. Responsibilities include providing exceptional customer service, handling inquiries, resolving billing issues, and facilitating various financial transactions. This position works collaboratively with other team members to ensure efficient operations and uphold the offices commitment to service excellence and adherence to federal, state, local laws and regulations, as well as University policies and procedures.

This position involves coordinating and delivering a wide array of financial services within the Student Financial Services office. Key responsibilities include resolving billing inquiries, clarifying tuition and fee policies, processing payments, and maintaining precise financial records.
This position performs specialized fiscal work related to student financial activity.
This position will address questions and concerns regarding tuition and fee charges, payment due dates, and payment plans.
Provide friendly, professional assistance to students, parents, faculty and staff via phone, email and in-person regarding payment options, refunds, and financial holds.
Process payments accurately and efficiently for both students and university departments.
Provide students with important dates and deadlines pertaining to financial matters, ensuring timely adherence to payment schedules.
Process cash payments, accurately record transactions and update student or department accounts in a timely manner. Provide receipts and documentation for all transactions.
Balance cash drawers at the end of each shift, reconciling with transaction records. Investigate and resolve any discrepancies promptly.
EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.
The salary for this position is $44,868 (minimum) up to $59,784. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .
Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

Required Qualifications:

High school graduation or GED
One year of cash handling experience.
Two years of customer service or student service experience, with demonstrated communication and interpersonal skills.
Demonstrated ability to apply a responsive and flexible approach that is supportive of the needs including universal access of our students, faculty, staff and the public.

Preferred Qualifications:

Work experience in higher education
Experience with Banner or other enterprise software system.

Other Skills and Abilities:

Flexibility
Collaboration
Collegiality
Communication
Teamwork
Time Management
Attention to Detail

Job Duties:

Under general direction, coordinate and provide a broad range of financial services, including individual inquires regarding billing statements, payment options, refunds, and financial holds.
Perform specialized work related to student financial activity. Process payments accurately and efficiently, while maintaining accurate records.
Provide knowledgeable assistance via phone, in-person interactions and via e-mail regarding billing inquiries, payments, explanation of charges, and other questions or concerns.
Receive, sort and process incoming mail related to student-billing accounts, institutional financial accounts, and provide receipts and supporting documents as required.

Percent of Time: 50

Under general direction, coordinate and provide a broad range of financial services for campus departments.
Performs specialized work related to departmental transactions with accuracy and efficiency. Maintain accurate records. Provide receipts and documents for all transactions.

Percent of Time: 40

Participate in outreach campaigns and events to inform students, parents and staff about important dates, deadlines and payment options and plans.

Percent of Time: 10
Conditions of Employment:

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement:
https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf
After starting employment, employees will be required to complete training. Training will be made available either in person or via Zoom, and you will be contacted at a later date with further details once the schedule has been finalized.
Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Salary Information:

The salary for this position is $44,868 (minimum) up to $59,784. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 09/02/2025
Open Until Further Notice: No
Closing Date: 9/16/2025
Screening to Begin: 09/17/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/13938