Job Details

Student Financial Aid Advisor I - Student Services

Position Number: 6514766
Location: Lubbock, TX
Position Type: Financial Aid

Student Financial Aid Advisor I - Student Services
Lubbock
42101BR
Student Financial Aid

Position Description
As a Student Financial Aid Advisor, you will play a vital role in assisting students and their families in navigating the complex landscape of financial aid and funding options for higher education. Your primary responsibility will be to provide comprehensive guidance, support, and resources to help students achieve their educational goals without being burdened by excessive financial stress. You will serve as a knowledgeable and empathetic resource, addressing inquiries, offering personalized advice, and ensuring that students are well-informed about the various financial aid programs available to them.

Major/Essential Functions

Interpret and apply federal, state, and institutional financial aid regulations in the administration of student aid, ensuring strict compliance with Title IV funding requirements and institutional policies.
Perform oversight and audits of student financial aid awards, making adjustments as necessary to maintain compliance with cost of attendance (COA) limits, overaward regulations, satisfactory academic progress (SAP), and repeat coursework restrictions.
Utilize Banner, Cognos reports, and federal databases (such as NSLDS, COD, FPP) to monitor compliance-related issues, including overawards, Pell Grant lifetime eligibility, and loan aggregates.
Identify and escalate compliance risks, discrepancies, or unresolved issues to the appropriate supervisor or leadership team.
Advise students and families on financial aid eligibility, verification requirements, loan options, and financial literacy while ensuring compliance with Consumer Information Disclosures (i.e. Terms and Conditions), borrower regulations, and professional judgment protocols.
Maintain accurate and secure records of student interactions, financial aid decisions, and advising sessions using Salesforce, Dynamic Forms, and other institutional tracking systems, in accordance with FERPA and record retention policies.
Represent the Student Financial Aid and Scholarships Office at university and community events, ensuring the dissemination of accurate, compliant, and transparent financial aid information.
Conduct quality assurance reviews and assist in the preparation of internal and external audits, ensuring adherence to all federal and state reporting requirements.
Stay informed of regulatory changes issued by the Department of Education (ED), National Association of Student Financial Aid Administrators (NASFAA), and other governing bodies, and participate in ongoing training and professional development.

Required Qualifications
Bachelor's degree plus one year related experience or a combination of education and progressively responsible related experience to equal five years.

Preferred Qualifications

Previous experience in Financial Aid Office and general financial aid knowledge.
Banner Financial Aid Management System
Experience with university level counseling/advising
Intermediate knowledge of Microsoft Office software
Attention to detail and ability to streamline processes
Ability to prioritize tasks
Fluent Spanish speaker

Special Instructions to Applicant
Must be able to access all federal and state financial aid system websites in order to perform the essential functions of this position. Must not be in default on student loans, which will prevent access to these systems (NSLDS, COD, etc.).

Minimum Hire Rate
13.41

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.